Careers

Position: Account Manager
Department: Sales
Reports To: Sales Manager/Director of Sales

Position Summary

MultiTech, founded in 1993 and headquartered in Carol Stream, IL, is a top provider of highly engineered metal components and assemblies. MultiTech serves the Automotive, Industrial, Hydraulics and Power Transmission & Distribution market industries, with sales exceeding $200 million. MultiTech operates seven manufacturing facilities and six distribution sites in the US, Mexico, and Asia. Our mission is to build a leading global metal manufacturing and assembly organization combining technology with superior quality manufacturing capabilities executed by our best asset – our employees. The ideal candidate will build on their experience and skills while growing with the company through career advancement opportunities.

The Account Manager is ultimately responsible for exceeding customer expectations and year-over-year growth on all of their accounts. Builds relationships, maintains customer satisfaction, and promotes MultiTech Industries to current and prospective Customers. Develops new methods, processes and systems to promote operational efficiency and company growth.

Key Responsibilities

• Establishes, develops, and maintains business relationships with current and prospective customers to generate new business for the organization’s products and services.
• Direct liaison between Customer and MTI regarding requirements, conditions and issues.
• Direct liaison between MTI corporate, plants, and suppliers regarding quotations, new projects, issues, requirements, and concerns.
• Understands and responds to customer requirements through frequent status updates on both delivery and quality status by interfacing with manufacturing.
• Understands and supports established sales policies and procedures to provide proper and effective customer service.
• Processes sales contracts, prints, quote sheets, and related documentation on awarded business.
• Works cross functionally with accounting and finance to qualify potential customers and assist with escalated payable issues.
• Develops annual sales forecast by customer with regular reconciliation to actuals.
• Develops and implements strategies to expand customer base into targeted markets.
• Develops clear and effective written proposals/quotations for customer RFQ’s.
• Secures orders through follow up, negotiation and demonstration of personal initiative and elements of cross functional leadership.
• Participates in APQP activities, overall timing plans and inputs (voice of customer)
• Reports on company level data for inclusion in management review meetings.

Qualifications

• Between 1-3 years prior experience in Sales or Customer Service, preferably in manufacturing or distribution.
• Bachelor’s Degree or equivalent level of experience.
• Proficiency with Microsoft Office tools and ERP systems.
• Ability to interface with customers.
• Excellent communication skills.
• General understanding of quality systems and product quoting.
• Detail oriented, organized, and self-motivated.

MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Position: Customer Service Rep
Department: Customer Service – Carol Stream, IL
Reports To: C/S Manager, Business Unit Manager, Director of Materials

Summary

The Customer Service Representative is responsible for supporting customer accounts by managing orders, monitoring delivery requirements, coordinating with internal teams, and resolving service issues in a fast-paced manufacturing environment. This role works closely with sales and operations to ensure accurate communication, on-time delivery, and a high level of customer satisfaction.

Key Responsibilities

Customer Support

• Serve as the day-to-day contact for assigned customer accounts.
• Communicate clearly and professionally with customers regarding timing, requirements, and problem resolution.
• Follow up on discrepancies, shortages, schedule changes, and service-related issues.
• Escalate critical issues appropriately and keep internal stakeholders informed.
• Maintain a strong sense of urgency to protect on-time delivery and customer satisfaction.

Order Management

• Enter and maintain orders, releases, purchase orders, and related data in the ERP system.
• Review releases and shipment requirements to confirm what must ship and when.
• Update order information as needed to keep system records accurate.

Coordination with Sales and Operations

• Work with sales, operations, and other internal teams to support customer requirements.
• Coordinate with operations to provide updates on delivery, quality, and order progress.
• Manage shipment schedules, paperwork, labels, ASNs, invoices, and related documentation.
• Audit shipments to confirm compliance with customer requirements.
• Support expedited shipments, drop shipments, and other urgent customer needs when required.

Administrative and Team Support

• Run reports and track account or order status as needed.
• Assist as backup support for coworkers when coverage is needed.
• Perform other related duties as assigned.

Qualifications

• 1-3 years of customer service, inside sales support, order management, or related experience, preferably in manufacturing or distribution.
• Associate’s or bachelor’s degree preferred, or equivalent relevant experience.
• Experience working with ERP systems and Microsoft Office tools.
• Strong communication, organization, and follow-through skills.
• Detail-oriented and able to manage multiple priorities in a fast-paced environment.

Preferred Skills/Attributes

• Customer-first mindset
• Strong problem-solving and follow-up skills
• Ability to prioritize urgent delivery and service issues
• Comfort working across departments
• Accurate data entry and documentation habits
• Professional written and verbal communication

Compensation and Benefits

Job Type: Full-time, Exempt, Benefit Eligible

Projected Salary: $55-60K

Benefit Offerings: Paid Holidays; Paid Vacation/Sick Time; Health, Vision, and Dental Insurance; Disability Insurance; Life Insurance; Flexible Health Spending Account; 401(k) with employer match; Discretionary Bonus Program; Education Assistance; Professional Development.

*Benefit eligibility subject to company policy and benefit summary plan description.

MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Position: CNC Operator/Lead
Department: Production
Reports To: Plant Manager

Summary

This role involves producing high-quality tooling components such as dies, molds, jigs, and fixtures using CNC equipment. The ideal candidate will have a strong background in machining tight-tolerance parts and a deep understanding of tooling applications in industrial manufacturing.

Key Responsibilities

• Set up and operate CNC mills, lathes, and EDM machines to manufacture tooling components.
• Interpret complex engineering drawings, blueprints, and CAD models specific to tooling applications.
• Select appropriate cutting tools, fixtures, and materials for toolmaking processes.
• Program CNC machines using G-code or CAM software (e.g., Mastercam, Fusion 360).
• Perform in-process and final inspections using precision instruments (micrometers, dial indicators, CMMs).
• Collaborate with tool designers and engineers to optimize part geometry and machining strategies.
• Maintain tight tolerances and surface finishes required for tooling applications.
• Conduct preventive maintenance and minor repairs on CNC equipment.
• Document production data and maintain traceability of tooling components.
• Ensure compliance with safety standards and quality control procedures.

Qualifications

• High school diploma or equivalent; technical certification or associate degree in machining, toolmaking, or manufacturing preferred.
• 3+ years of CNC machining experience in a tooling or precision manufacturing environment.
• Strong understanding of tool steels, heat treatment, and surface finishing processes.
• Proficiency in reading and interpreting tooling-specific blueprints and GD&T.
• Experience with CNC programming and CAM software.
• Familiarity with mold/die making, jig/fixture fabrication, or precision tooling assembly is a plus.
• Excellent attention to detail and problem-solving skills.
• Ability to work independently and in a team-oriented environment.

Skills and Technologies

• Strong basic math skills.
• G-Code
• M-Code
• Blueprint Reading
• CNC Mill (3-4 axis VMC)
• CNC Lathe (Swiss Preferred but not required)
• Calipers, Micrometers, Drop Indicator, comparator etc.
• Program edits required
• Experience on Miyano and Tornos a plus.

Physical Requirements:

• Ability to stand for extended periods and lift up to [insert weight, e.g., 50 lbs].
• Manual dexterity and visual acuity for precision work.
• Exposure to shop environment with machinery, noise, and metalworking fluids.

Compensation and Benefits

Job Type: Full-time, Exempt, Benefit Eligible

Projected Salary: Up to $35/hr based on experience

Benefit Offerings: Paid Holidays; Paid Vacation/Sick Time; Health, Vision, and Dental Insurance; Disability Insurance; Life Insurance; Flexible Health Spending Account; 401(k) with employer match; Discretionary Bonus Program; Education Assistance; Professional Development.

*Benefit eligibility subject to company policy and benefit summary plan description.

MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.